Frequently Asked Questions


1.  How can I register? What types of registration classes are available? What are the fees and deadlines?

Registration fees and deadlines are posted here for your convenience. If you have any questions regarding methods of registration, types of registration, payment methods, deadlines, etc please contact Oteal Griffin, Registration Services Coordinator via email at

2.  Can I register onsite?

Yes, onsite registration will be available as follows:

Attendee Registration:
Saturday, September 8:            7:30 am – 8:00 pm (Hyatt Regency)
Sunday, September 9:              7:30 am – 12:00 pm (Hyatt Regency)
                                                     12:00 pm - 7:00 pm (BMO Centre)
Monday, September 10:           7:00 am – 6:00 pm (BMO Centre)
Tuesday, September 11:          7:00 am – 6:30 pm (BMO Centre)
Wednesday, September 12:   8:00 am – 12:00 pm (BMO Centre)
Exhibitor Registration
Saturday, September 8:           7:30 am – 8:00 pm (BMO Centre)
Sunday, September 9:             7:30 am – 7:00 pm (BMO Centre)
Monday, September 10:          7:00 am – 6:00 pm (BMO Centre)
Tuesday, September 11:         7:00 am – 6:30 pm (BMO Centre)
Wednesday, September 12:  8:00 am – 12:00 pm (BMO Centre)
Please note Exhibitor registration will take place only at the BMO centre beginning on Saturday


3.  Is there a designated headquarters hotel? What if the hotel I want to stay at is sold out on some or all of the nights I need?

There is no headquarters hotel.  We are utilizing five (5) hotels. If your preferred hotel does not have availability, please check the availability at the other hotels to secure a room within the block.

4.  How far are the five hotels from the BMO Centre?
All hotels are within walking distance to the BMO Centre

5.  Where will the pre-conference seminars and committee/steering group meetings be held?

ALL pre-conference seminars and committee/steering group meetings will be held at the Hyatt Regency Calgary on Saturday and Sunday, September 8-9, 2012.

6.  Where are the Conference sessions and Exhibition being held?

All Conference activities beginning with the Exhibition Hall Grand Opening on Sunday evening will take place at the BMO Centre.

7.  What meals are included in the registration fees?

Pre Conference seminars include continental breakfast and box lunch for attendees.
Conference and Exhibition meals included in the registration fees are continental breakfast and lunch Monday thru Wednesday.  No dinners are included in the fees.

8.  What is the attire?

Attire is business casual. Please wear comfortable shoes and bring a light sweater or jacket as meeting rooms can be cool. Please note that the average temperature for Calgary in September is 12oC or 53oF.  Please check the weather and plan accordingly.

9.  I am interested in participating as a speaker. How do I obtain more information about speaker opportunities?

Please contact Deirdre Clemmons, Vice President, Meetings, Convention & Education to inquire about speaking opportunities.She can be reached via email at

10.  I am bringing my family, is there anything for them to do?

While no pre planned activities are scheduled forspouses or children, there are a host of activities available in Calgary.  Please visit the official website of Tourism Calgary for visitor information.

11.  How do I tweet about the conference?

The hashtag to tweet about the conference is #ACI21

12.  Is there accessibility for persons with disabilities at the Hyatt Regency and BMO Centre?

Yes, both facilities are accessible.  For specific needs, please cotact the Hyatt Regency Concierge directly at 403-717-1234 and the BMO Centre directly at 403-261-0210.

13.  How do I register as media/press and obtain press credentials?

For more information on media/press registration, please contact Morgan Dye, Senior Manager, Communications.She can be reached via email at

 14.  Will my cell phone work in Canada?

Please review your service providers international coverage policy for information about calls/data plans. Please  review data roaming information carefuly if you plan to tweet.

T-Mobile        AT&T          Sprint